I rang the insurance company but of course the person you want is never around - on a training course. And no-one has bothered to ring back even though they said they would. I expect it will be days before I get through and then they will say I can't deal with it.
Call centres pushing you around from pillar to post. The funny thing is they call it Customer service. I like a real person on the end of the phone who is really trained to be able to answer the questions.
I am determined to help this couple though as it reminds me of my mum and dad and the sorts of problems they had. It's really hard for older people to deal with stuff like this.
7 comments:
Hiya :),
I actually work in a call centre (although not for an insurance firm)...in my experience they are often bad all round; for the customers and employees...
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