British Telecom surcharge

Last week I visited a pensioner in Truro who was fed-up that she had to pay extra on her phone bill unless she paid by Direct Debit.  

She likes, like many pensioners, to go up to the Post Office to pay her bills.  BT don't really want her to do this - they want everyone to pay by direct debit.  If you don't you get charged an extra £4.50 a quarter for their additional costs in 'processing' the cheque or cash.  This is £18 a year that I am sure a single pensioner could put to better use.  

BT say that they are keen to allow customer's choice of payment!

It also tells us a lot about why Post offices are losing business and being forced to close.

I would love to hear from anyone else who feels they have been denied real choice.